Last week was one of the most rewarding weeks of this program so far. The two focus groups I conducted with tenants in Community Housing Network were a resounding success. As part of CHN’s stakeholder engagement, we received direct feedback from those who occupy our properties. Since week two, I have been preparing for four focus groups, two of which I held last week. It was gratifying to see all the preparation I had done culminate in such successful sessions.   

The focus group consisted of a series of questions that I drafted. It allows tenants to discuss their goals, struggles, perceptions, and experiences. During the past academic year, I had to take a public management course for my major. My professor focused most of our time on facilitation tools and tactics. At first, I was unsure if I would enjoy the course, but it became my favorite that semester. Thankfully, my class was highly engaged because we had to do small group facilitations. The professor provided us with tools that helped me guide the focus group sessions. They got hectic at points because I was both the note-taker and facilitator. Still, holding small group discussions with the public was good practice.   

It was evident that tenants had a lot to discuss. I appreciate their honesty and bluntness because they provided great perspectives into the life of each property. I cannot say I have the whole story for the properties I visited, as the focus groups had limited participants. Those involved provided thoughtful and innovative suggestions for CHN’s challenges while delivering services.  

Prior to last week, I had been feeling very drained because most of my work involved sitting at my desk with limited interactions with others. It was refreshing to engage with the people I work to serve. The focus groups reminded me why I want to be in public service, and for that, I am grateful.