Good evening, Fellows!

Courtney M. Here! Another week has come and gone, but my time at Big Brothers Big Sisters continues to be an adventurous phenomenon. This week, I have adjusted well into my role. While I did continue my one-on-one team meeting, scheduling shadowing opportunities with the folks in Delaware County, I have now entered into my new tasks within my role, such as reviewing “Quality Assurance” within Match Support Contacts, also known as “QA MSC Reports”. I am tasked to look over recent match support contacts or conversations that Match Support Specialists (MSS) have between the Parent/Guardian, Little, and Big. From there, I provide feedback on these reports/cases to check if the MSS met the following criteria within the five quality assurance elements or target goals used within Big Brothers, Big Sisters of Central Ohio. 

My supervisor gives me great feedback to consider when reviewing how quality assurance is measured effectively and efficiently. However, early on, he told me to keep in mind the gray areas, when some situations within a case can be tricky to determine whether or not the criteria were met, such as asking various child safety questions. Overall, the process is very productive, and my team is always searching for new ways to improve the process and their programming. 

Additionally, this week came with many great opportunities to connect with others and learn new pathways within the nonprofit sector outside the walls of my office at BBBSCO. For example, the Columbus Foundation held our first fellows’ learning session this past Wednesday. Ms. Toshia Safford, President and CEO of The Center for Healthy Families, and Nick Jones, Vice President for Community Wellness at the Nationwide Children’s Hospital, graced us with their wisdom on leadership, servanthood, and service. Another would be attending a seminar today on development relationships within our agencies (direct or indirect service to children and our staff) with Partnership4Success, a seminar that came highly recommended by my supervisor for me to attend to get a deeper understanding of the concept to assist me in my role and what role BBBSCO plays within match relationship and their organizational culture. 

Overall, this week unlocked new waves of information for me to obtain. Truly, this experience is teaching me that you never stop learning. The moment you refuse to keep learning or keep the heart of a servant, you shouldn’t continue being the world of non-profits. Like Mr. Jones said, “Non-profits are not charities, but businesses”, so never underestimate the game-changers that are behind these organizations, because they all have the goal: Changing someone’s tomorrow… today. 

Until Next Time! Cheers (2) Week 2! Thank You, Jesus!

Best,

Courtney Moore