Good afternoon, Fellows!

Courtney Moore here! We’ve officially wrapped up another impactful week at Big Brothers Big Sisters, and I’m excited to share a few meaningful highlights from my experience.

This week was truly inspiring. One of the most valuable moments for me was attending our staff learning session on child safety. While I can’t share the specifics due to the sensitive and confidential nature of the content, I can confidently say this: the safety and well-being of every child we serve is at the heart of everything this organization does.

I had the opportunity to speak with one of our Match Support Specialists, who is also a new mother to a beautiful baby girl. She shared how her dual role as a parent and child advocate has deepened her empathy and commitment. Her words reminded me that when we support children through this work, we are doing so with the same care and reverence that we’d hope someone else would have for our own families. That was a powerful moment of connection for me.

Another exciting development this week is a new project I’ve begun—developing an AI-supported template to enhance quality assurance within the Impact Team. This initiative blends technology with human-centered design to better support Match Support Specialists and streamline their processes. I’m also curating a set of training resources focused on:

• Conversational support
• Mentoring children with unique disabilities
• Mental health support

At the start of this fellowship, I shared that I expected to be challenged—and this week certainly delivered. After presenting my early work on the AI template, I received constructive feedback that helped sharpen my perspective. While I naturally hoped for immediate validation, I’ve come to appreciate the importance of the feedback process. My team reminded me that excellence isn’t about being perfect—it’s about progress, and I’m learning to give myself the same grace they’ve extended to me.

Nonprofit work requires both heart and resilience. It’s not always easy, but it’s always worth it. The impact we’re making has long-term value, and I’m honored to be part of that.

I’m grateful for this journey, and I truly believe that every challenge, victory, and lesson is preparing me for what God has purposed in my career—whether that be in nonprofit, the private sector, or beyond.

On a fun note, I ran into Kat, one of our amazing cohort members, at a local supermarket tonight! It was such a joy to catch up, and it made me even more excited to see everyone tomorrow at the concert!

Onward and Upward to Week Four!

Warmly,

Courtney Moore