Week 8: Apart of a Family….

Good evening Fellows! 

I hope all of you had an amazing week at your host sites. As this fellowship is quickly coming to a close, I wanted to at least share some updates that have occurred during my time at Big Brothers Big Sisters. So, this week I completed creating the staff survey for the upcoming event that BBBS is having early August. I sent an email to my program lead, stating that with our learning session coming up and some new team members recently joining, I’ve put together and framed the approach of the game to sound like a short, fun survey to help everyone get to know each other better. It includes lighthearted questions about work habits, favorites, and team culture, which are all designed to keep things engaging and a bit of a surprise for the activity. This is to keep the surprise of the game and to ensure that staff won’t be suspicious of the survey/responses. From there, I sent over the drafted survey for her to send out to all BBBS. We will be using the responses to create a game in mixed of “Family Feud and Are You Smarter Than a Fifth Grader/BBBS Specialist?”. The best yet unexpected part about this email being sent out was that my program lead gave me a shoutout on the email for building the survey. While I am only a temporary employee here, I felt like part of the family, which was amazing. 

I have developed a one-page document, regarding yellow and red matches, or matches that are at risk or currently vulnerable and need immediate attention and support. For a match to become green, this means to be healthy or with minor to no challenges. My team requested me to address and formulate a process for documenting critical indicators & yellow/red matches. Also, to receive completed survey with critical indicator result and update survey name to include critical indicator and if intervention is in progress or resolved. The example of this would be “John Doe SOR 7-11-2025 CI Safety In progress”. This process would be done by Match Support Specialists or (MSS) going to match page and put match into Yellow or Red. Then, filling out match details page to include “survey CI reason and date put in yellow”. If no CI and just putting yellow/red, list reason why in match details and date. BBBS states that it must emphasize convo with supervisor and before putting resolved or back to green. Lastly, is when putting it back to green is to add that to the match details along with the date and reason why it went back to green the same when making it yellow/red. While my director and one of my program leads has not been able to fully take a look at the completed document and will plan to by Monday morning, my program lead informed me that just by a quick glance, it looks lovely. Well folks, that’s all that I have for you. Until next time! 

Here’s to Week 8! Let’s go Week 9!

As always, Onward and Upward! 

Courtney Moore

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1 Response to Week 8: Apart of a Family….

  1. tmayhorn's avatar tmayhorn says:

    Love your attitude!

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