Author Archives: Kat Jolley

My last week with LifeCare Alliance was truly bittersweet. Because I actually began my internship three weeks earlier than planned, all of my blog posts have been a bit delayed, but I was lucky enough to extend my time here … Continue reading →

This week at LifeCare Alliance was full of collaboration, facilitation, and the exciting start of new projects. Much of my time was spent preparing for and executing our Meals-on-Wheels Customer Journey half-day session. I started the week printing and assembling … Continue reading →

Week 8 at LifeCare Alliance was filled with preparations for our upcoming half-day session and further development of ideas for the Customer Journey project. The week began with the Advancement staff huddle where each team shared updates and priorities. I … Continue reading →

This week marked a major milestone in my summer at LifeCare Alliance, I completed my 23rd interview for the Meals-on-Wheels Customer Journey project. It feels surreal to be wrapping up this core portion of the project, having spent the past … Continue reading →

This week at LifeCare Alliance reminded me why I love working in environments that are rooted in community. Whether it was helping at a fan distribution event, attending a style show, or listening to volunteers share their stories, I felt … Continue reading →

This week has felt like the heart of the Customer Journey project. Conversations are coming to life, insights are surfacing, and next steps are starting to take shape. I began the week by preparing a summary of completed interviews, upcoming … Continue reading →

This week marked a turning point in my fellowship experience as I fully stepped into the rhythm of conducting Customer Journey interviews. After three weeks of preparation, I interviewed seven participants: two volunteers, four staff members, and even LifeCare Alliance’s … Continue reading →

Week three at LifeCare Alliance was all about putting ideas into motion. After weeks of preparation, I officially launched my Customer Journey interviews with staff and volunteers in the Meals-on-Wheels (MOW) program. With the interview questions finalized and scheduling underway, … Continue reading →

My second week at LifeCare Alliance was all about building my understanding of the Meals-on-Wheels (MOW) program, the incredible people behind it, and the systems that keep it running. I began the week by joining our Advancement team huddle, where … Continue reading →

Hi everyone! My name is Kat Jolley and I’m a rising senior at Indiana University studying marketing and international business. This summer, I have the privilege of serving as a Marketing Intern at LifeCare Alliance through a placement with The … Continue reading →