Pictures of the Week

Just to give a little update on what I have been up to. I am receiving RSVP’s to my Food Insecurity and Community Gardens Workshop that I will also, now that I remember, send to the Summer Fellows list serve. We are getting a great response of academics, volunteers, civic organizations, and public and private companies. People seem to be forwarding on the flier which is promoting the event even more. I am in the process of the logistics and gathering information on different aspects of food security as well as organizing that information and some resources for those who attend the workshop to get involved in alleviating food insecurity in whatever capacity they so desire.

The garden is doing well too. My eggplants are finally sprouting fruit and I found out that when the soil is too hot for broccoli they actually start to bolt which means they flower. That is right. The little buds on broccoli that we eat are actually baby flowers. I had no idea. I thinned out the carrots because they were too cluttered and we got a donation of about 12 pallets worth of different peppers, tomatoes, and herbs to plant. I took some for our garden but the agencies and pantries that come to our warehouse were able to take what they wanted and plant them back at their locations too. I have gypsy peppers, Hungarian, hot peppers, banana peppers (sweet and spicy), and then many other varieties that I can’t recall. My favorite name so far is the hillbilly tomato. The picture looks like it will be multicolored and huge so I am very excited to see those fruit.

We recently changed our pantry rules and operations, expanding the access to many more clients. This new system just started Tuesday this week and we had at least a 3 hour wait for the clients to shop in our pantry. We almost doubled the amount of families we normally serve. It is a HUGE adjustment but I think that we are accessing more people in need of the food and services we provide so in all it is a positive.

For this weeks Tuesday volunteer shift we received a kit to make a new storage shed that the volunteers and I started on. We had a great turn out so it went pretty quickly. We also harvested the onions which had to have been about 100 pounds worth. They are gorgeous and many different colors. I also thought it necessary to post a picture of the mammoth of what I am sure now is a weed growing in my carrot bed. It is absurd and so huge that I am intimidated to try and cut it down. That is all of the updates for this week. I am remaining very busy and productive so needless to say I am really enjoying the work!

 

photo 2

Not even a third of the onions

photo 4

photo 5

the monster

1 Comment

The Good Fight

It’s official! We’re more than half-way through our full but fleeting summer with the Columbus Foundation. However, I have very little time for nostalgia as there is still so much ahead!  One of the most exciting aspects of the non-profit sector is that there is always more work to be done. True, some days that realization is overwhelming, but most days it is a worthwhile challenge. But, finding fulfilment in non-profit work isn’t as simple as most people probably believe.

When I tell others about my work at the pantry this summer and my interest in the non-profit sector, I am often met with a chorus of “Wow! You must feel so good about the work you do!” I think many experienced professionals in the non-profit field would respond affirmatively, but like any other job, it takes finding your niche to truly feel like your efforts make a difference.

If you are interested in exploring the non-profit world, there are a lot of “would you rather” scenarios to consider to find your fit. Do you want to reach out to large groups of people and help create positive but small changes in their lives? Or, would you rather work closely with just a few people but significantly alter their experience in the world? Would you find fulfilment in working with young people and sustain hope that the seeds you plant with them grow and thrive after you’re gone? Or, would you rest easier working with more mature individuals who may have more liberty and wisdom in their position but shorter, narrower futures ahead? Would you rather work directly with people or with policies? Would you rather change a physical space or an emotional one? How will you feel like what you do actually matters?

One of the hardest lessons I seem to learn over and over in life is that you’re not going to win every battle, even if you’re one of the good guys. This is more apparent than ever when working with disadvantaged communities. Before you enter that battlefield, really understand which victories would mean the most to you. It helps you feel like you are working, improving, changing, growing, supporting, etc. rather than just fighting.

Leave a comment

Patient Consulting at the Pharmacy

I cannot believe how fast this summer fellowship experience is going! I am enjoying each and every moment both inside and outside the pharmacy. An eligibility screening process was developed last week for new and re-qualifying patients of the Charitable Pharmacy to address their health insurance interests. Throughout the week, I will continue to work with Patient Services Coordinators of the Charitable Pharmacy to provide consulting services to patients. I received a blue polo shirt with the Charitable Pharmacy of Central Ohio emblem that I will wear some days when consulting with patients.

Charitable Pharmacy of Central Ohio, Inc. polo shirt.

Charitable Pharmacy of Central Ohio, Inc. polo shirt.

A highlight of last week was the Etiquette Luncheon at The Columbus Foundation. During this learning session, interns from the Advancement Career Exploration Program at The Ohio State University joined us. I enjoyed this experience, as the knowledge gained was useful as I am quickly approaching my transition from college to the professional world; I am graduating in December. Also, having the opportunity to speak with other students about their summer experience was great. An OSU student I spoke with wanted to learn more about fundraising, philanthropy and development, which is why she applied for the internship program. After a conversation with her, she also looked forward to assisting the stewardship team at Ohio State in recognizing, acknowledging and cultivating relationships with current and future donors of the university. As fundraising, philanthropy and development are all essential themes when evaluating the effectiveness, capacity and efficiency of nonprofit organizations, I was glad to engage in this conversation. Moreover, it provided me with the opportunity to reflect about innovative ideas; at the Charitable Pharmacy, we are exploring options to increase our capacity and engagement through development and fundraising.

Former president of The Ohio State University E. Gordon Gee and I after providing him with updates about the summer fellowship experience.

Former President of The Ohio State University, Dr. E. Gordon Gee and I after providing him with updates about my summer fellowship experience.

Last week, I also had the opportunity to attend a gathering on July 3rd to observe the Red, White and Boom display downtown. During this gathering, I saw former President of The Ohio State University, Dr. E. Gordon Gee. I updated Dr. Gee on my summer fellowship experience, and he was excited to hear that it’s going well! Throughout my undergraduate experience at The Ohio State University, I’ve had the opportunity to interact with Dr. Gee through my experience as an undergraduate research assistant with OSU’s Center for Inclusion, Diversity and Academic Success (iDEAS), where I am conducting research related to various access and achievement topics within urban and higher education policy. Along with healthcare policy being a strong interest of mine, urban and higher education policy issues are as well.

Now, back to consulting with patients!

 

Tagged , , , | Leave a comment

So much to do…so little time!

A short week is both a blessing and a curse! While I was greatly looking forward to the fourth of July, I had a lot of work I needed and wanted to complete before I headed northward to spend the holiday in Michigan.

 
Last year the Boys and Girls Clubs of Columbus learned that 86% of their members did NOT
 lose educational knowledge during the summer months and many actually improved their math and reading skills. One of the ways the organization was able to determine the success of the summer brain gain program was because of their evaluation process. This week was one of the most important weeks for evaluation because I had to conduct many of the pre-assessments and member surveys.
 
I had to conduct member surveys for all members at all four clubs. The purpose of the member surveys was to gauge the members’ views on reading and educational programming during the summer. The hope is that after completing a summer full of educational programs that are also fun they will view educational programming and learning in a different light. If not, we will have a better idea of what works and what does not work.
 
I greatly underestimated how difficult the evaluation process would be for the 6-8 year old members! I had to stop and read them every question and provide an example that they could relate to. Ms. Ashly and I also had to bribe them with Popsicles…the 5 most attentive and quiet students received one.
 
Working on the evaluation process has been great and I have learned a lot about putting together a large scale project from start to finish, working with other people, and sticking to a time table. Additionally, the information that we receive from the members about how they view learning in the summer and learning in general will be crucial as we develop programs for members in the future. I cannot wait to receive the results of the surveys! Just glancing over some of the surveys, many of the members have positive attitudes towards reading.
 
Now that the summer is more than halfway over and I have a decent grasp on my current projects, I believe I will begin working on some new projects in the upcoming weeks so I will keep you posted!
 
Leave a comment

Halfway Point

I can’t believe five weeks has already passed.  We are all now half-way through our summer fellowship and I have no idea where the time has gone.  It feels like I just arrived yesterday and yet when I pause to reflect on everything I’ve done and experienced so far I can’t help but be amazed.  I have participated in mass produce distributions, I have volunteered building coffee tables, and I have inventoried and sorted over 800 backpacks.  I have attended meetings, created supply budgets, and learned which fork to use at an etiquette lunch at the Columbus Foundation.  I have done and experienced so many things so far, and yet the summer is only half over.  In this mid-point reflection I am realizing that my summer is simultaneously already and only half over.

This week I find myself knee deep in my overall project for the summer as well as preparation for Homeport’s Backpack Drives in August.  I have spent countless hours writing and revising, and then revising again, a large document outlining the Business Process Management (an newer model for Standard Operating Procedures) of the major Homeport Volunteer Initiatives.  So far I have completed about thirty pages of process description, photos, and diagrams for our monthly summer produce distributions.  I am also about 20 pages into the process description and spreadsheets for our backpack drives.  Realizing that this is my half-way point reminds me of where I’m headed.  Before this summer is over I will have created probably at least an 80 page document that can be referenced by any employee to understand major processes in the Volunteer Engagement department.

Writing about the Backpack drive has been a challenge.  Each year Homeport provides over 1500 backpacks stuffed with school supplies for students in each of our communities.  Unlike the produce fairs, backpack drives are held once a year and require a lot of preparation.  As such I have not experienced any of the events surrounding the backpack distribution, nor has my boss, who started in the position in January.  This has allowed me to get a lot more involved in the strategizing and planning for this particular volunteer initiative.  I have inventoried backpacks, helped create supply budgets, helped plan our backpack stuffing events, and now find myself buried in boxes of school supplies and backpacks.  There is not a hallway in the office that is not lined with backpacks or school supplies.  This coming week we will hold our first backpack stuffing event and I will get to help plan and coordinate this effort.    More importantly I’ll have another five pages to add to my business process management document.  This summer is both already halfway over and only halfway over, so bring on the second half!

Leave a comment

Cultural Orientation & Ramadan

The past week has been pretty much business as usual. I taught my cultural orientation class to the newly arrived Bhutanese/Nepali clients on Monday and Wednesday and both days went very well. What I have enjoyed most about the cultural orientation classes are the feedback I get from the case workers who translate while I teach the class. The case workers spend the most time with the clients and are a testament to what information in the cultural orientation are relevant to their clients and what needs to be better tailored to their cultural group. Each group of refugees comes with their own experiences from their home countries, possessing their own cultural values, living standards, regulations on renting apartments, and using public transpiration. Each time I teach the class I try to orient the class towards each cultural groups experiences and needs. The case workers prove to be a valuable resources as their personal knowledge with their own cultural groups gives me a better idea about how to structure my class, and their interaction with Franklin county and landlords gives them the most up-to-date information about policies and concerns so that I may refine the information I present in class.

Overall the climate in the office has been that of tiredness and adjustment. Many of the staff and clients are practicing Muslims and so the adjustment for the fast of the month of Ramadan proves challenging for most, especially the clients who are attending English and employability classes. I cannot imagine sitting in a class for 8 hours, learning new skills and a new language on an empty stomach. I was told by a coworker that the first week of Ramadan is the hardest for adjusting to daily fasting, but after that it becomes a standard routine. Working at CRIS has given me a new respect for my coworkers who choose to fast and continue to work at the same level of intensity and determination of those not fasting.

Leave a comment

Process Improvement

Ronald & Kids

Ronald & Kids

My fifth week in the Summer Fellowship Program began with a Networking Luncheon hosted at the Columbus Foundation. This was by far one of the most interesting experiences that I have had this entire summer. In addition to the Columbus Foundation Fellows, interns from the Advancement Career Exploration Internship Program at Ohio State University joined us for a four course luncheon. The main goal of this experience was a lesson on dining etiquette. Now since I am quite a foodie, I would have definitely taken detailed pictures of each and every course that we had. Sadly, our etiquette instructor strictly declared the luncheon to be a no-phone zone so there are no pictures of this scrumptious meal. I will briefly describe the delicious lunch that we had: Our first course was a bowl of creamy tomato soup topped with a slightly nutty cheese and two croutons. The second course was a light spring salad featuring a choice of either ranch or Italian dressing. Our main entrée included a smear of richly fluffy mashed potatoes, grilled asparagus, pine-nut stuffed boned chicken and a lemony sauce. Our final course featured a dark chocolate cup filled with raspberry mousse that was topped with two fresh raspberries and a smear of raspberry compote. All in all quite a scrumptious meal to be had!

Our new outdoors patio!

Our new outdoors patio!

I had never taken any etiquette or dining etiquette classes, so the entire formal dining experience was new to me. I learned a number of different things from this four-course meal on etiquette. Who knew that there are two ways to properly eat? Or that there was one appropriate way to eat a bowl of soup? Needless to say, I feel confident that I can now attend networking luncheons or lunch interviews and not commit any of the major etiquette faux pas. The other aspect of this luncheon was a brief experience in peer-to-peer networking. This was also a new experience for me. The type of networking that I typically do is with young or established professionals, so a networking experience among twenty-somethings who are still at school was a refreshing experience.

The new coffee station: my habitual hangout spot at RMHC

The new coffee station: my habitual hangout spot at RMHC

Now onto the main focus of my blog post this week: Process Improvement.

A large part of this fifth week at the House has been process improvement. As I began to dig further into the inner workings of the Ronald McDonald House, I found areas that could be further improved by instituting formalized processes. In some cases, there are formalized processes in place however no one utilizes them. In other cases there are no standardized processes, which inhibits the effectiveness of the time that both volunteers and staff spend. One of the biggest resources during this time was Heather Taylor, a Blackbelt from Cardinal Health that comes to the house every so often. Heather holds a Blackbelt certification in Six Sigma. Six Sigma is a set of techniques and tools for process improvement that was developed by Motorola in 1986. Heather has been helping out by improving key processes in a few areas of the house. My meetings with her have really helped me gain a basic understanding of process improvement and how important it is in the for-profit business sector. So it makes sense that in a sector riddled with funding issues and consistency problems, process improvement can make or break a non-profit organization. For this reason alone, I am trying to make my time at Ronald McDonald House effective by instituting a volunteer stewardship plan and creating another plan that addresses the inconsistent and underdeveloped processes that are holding back this house. The specific focus of this plan will be the Volunteer Program. Two of the main processes that I am looking at include the volunteer orientation and the room restocking process. Each of these processes is in need of improvement. Hopefully with some hard work I will be able to refresh these processes so that they are effective and efficient.

One of two almost completed extended stay homes, it is beautiful!

One of two almost completed extended stay homes, it is beautiful!

The kitchen inside one of our new houses!

The kitchen inside one of our new houses!

Tagged , , , , , , , , , | Leave a comment

The Return of the Teens

Busily sculpting her amazing dragon!

Busily sculpting her amazing dragon!

For Week 5 of this fellowship, the teenagers came back to the museum for one more session of in depth workshops, learning new art techniques, and lots of fun!   For this round of workshops, we hosted teachers who taught “The Art of Fashion,” “Sew Fun: Pajamas,” “Fantastic Figures,” and “Fantastic Places: Sculpted Spaces.”  Throughout the week, sewing machines were whirring, fabric was flying, polymer clay was sculpted, molded, pinched, and folded, paints of all colors were deployed, and foam was shaved and carved into mountains, caves, beaches, and fields.  The teens in the “Fantastic Figures” and “Fantastic Places: Sculpted Spaces” had AMAZING imaginations – they created unique and fanciful creatures and then made intricate worlds for them to live in.  Look at these creations!

An elegant elephant and its circus tent

An elegant elephant and its circus tent

This intricate habitat had all sorts of little accessories, like food dishes and toys, for the panda fairy creature who lives here

This intricate habitat had all sorts of little accessories, like food dishes and toys, for the panda fairy creature who lives here

Showing off their handmade PJs and sewing projects

Showing off their handmade PJs and sewing projects

It was so great to see these campers really stretch themselves and see their imaginations in full swing.  It is such a great reminder of why I decided to make the arts my career-field, and reminds me why I went back to school.  Like any schooling, sometimes grad school is just killer, and I ask myself why I am putting myself through this torture. “Is it really going to make any difference?” I ask myself.  “Why did I give up a full-time job for this madness?” But watching these campers dive into their passions, try new things, and flex their creative muscles helps me remember my end goal of grad school: to have a meaningful career in a field and a place I that I truly feel strongly about, and to have my work make a difference in the lives of those with whom I interact. I’m so glad I am getting that reminder through this summer fellowship before I start my last year of school in the fall – it’s a big help and a great refresher to be around people, both at the Ohio Craft Museum and the Columbus Foundation, who love what they do and encourage others to live their passions as well.

Leave a comment

On Compromise

My fellowship is a bit different than some of the others I’ve been reading about this summer. A lot of my work is administrative, and the people I work with day to day are the other people who work in administration rather than clients or members of the public. This is a bit different than most of the past work I’ve done too, and correspondingly I’m learning some new lessons.

I think one of the things I’m learning quite a bit about is the importance of compromise. I’ve spent a lot of time planning, and since I’ve put so much work into figuring out what the best options are for overhauling our loan closet, I’m now pretty invested in the results. That doesn’t mean that others will always like what I propose even if it’s what makes the most sense to me. People might resist because they perceive something to take extra work (and in the nonprofit world everyone already has plenty), or because they’re attached to the old way of doing things and not ready to give it up yet.

Some aspects of that, to be honest, have been very frustrating. But especially after talking it over with some of my other coworkers, I’ve accepted that some personalities will be more resistant to change and that compromising with them is still important. I think in some ways it jives with me because, as a Buddhist, I’ve thought a lot about letting go of all sorts of attachment. My ideas of the way a thing should work or should be or would be best are all part of that, and even if I’m convinced I’m right sometimes the best solution is to let it go and find something that works for everyone, even if it’s not the best possible scenario.

I’m lucky I have good support from the person I generally take direction from, who I see as something like my boss in the office. She’s been an excellent sounding board and has had a lot to teach me, not only in terms of the logistics of the nonprofit but also in terms of working with others. When I started, I would have said working with others was already a strength of mine, but one aspect of this work is that it always challenges us to be better.

Leave a comment

Keep Moving!

Happy July, everybody! The beginning of the month marks the end of my first month at Broad Street as well as the pantry’s busiest month in history. Client visits are climbing rapidly, and in June alone the pantry served over 3,000 clients, which totaled just over 900 families for the month. That’s excluding produce markets where we served an additional 500 clients in just two days. When you compare those totals to the 2013 average of 2,200 clients served per month, you start to get a picture of the staggering rise in demand many pantries across the county are facing. While most “businesses” would be thrilled to see a 50% increase in such a short time, the numbers have the opposite affect when you’re providing what are supposed to be emergency, short-term provisions.

July also marks the launch of our nutrition education initiatives and classes at the pantry. Two produce markets will act a mini-health fairs that offer quick and interactive health lessons that culminate in a full-scale cooking and nutrition class at the end of the month. Honestly, I am a little nervous to pilot the fledgling program. I am a detailed-oriented, thoughtful planner and, I’ll admit, a bit of worry-wart. My instinct is to continue to shape and incubate the program indefinitely until I’ve imagined and prepped for every possible scenario, but the statistics were seeing tell me that now is not the time for obsessive perfectionism. My pre-program surveying revealed that 2/3 of our clients rely on pantries as a food source on a regular basis, and the resulting limited access to fresh foods is causing major health consequences: almost 70% of our clients reported that they or someone in their household suffers from a nutrition-related illness. Over half of those clients reported an instance of diabetes, and nearly two thirds of all clients surveyed reported cases of hypertension. Clearly, there is no time for me to wait for the “perfect” answer to the growing needs of our clients. I’m sure we’ll face many bumps and hiccups in the early stages of our new program, and there is no way I will execute everything perfectly. But, I’ve learned that the worst thing I could do at this moment is let my own pride hold me back from trying to facilitate positive change in the lives of our clients. Trust me when I say there is never going to be “the right time” to start to make an impact on your community’s greatest issues. There is never going to be “a good time” to get involved in the business of social change. Arm yourself the best you can, and start fighting. If you are determined to keep learning and responding to those around you, you’re moving in the right direction. Keep moving.

Tagged , , , | Leave a comment