Good evening fellows,
Please pardon my delayed update—I’ve been managing some recent health issues that briefly interrupted my daily rhythm. That said, I’m thankful for the continued opportunity to contribute meaningfully at Big Brothers Big Sisters and to share my progress with you.
This past week, I focused on an important project in collaboration with my supervisor: developing an AI-powered quality assurance (QA) template. This tool is designed to enhance the consistency and effectiveness of support provided by Match Support Specialists (MSS), ensuring key program benchmarks are met across the board. With guidance, I successfully conducted and submitted two QA Spot Checks through the organization’s match support system, MatchForce. These checks provided individualized feedback and performance insights for two MSSs.
While the initial work was well received, I was reminded of the scale of the task ahead—QA Spot Checks are expected monthly for two MSSs at each agency site, totaling approximately eleven reviews. The feedback challenged me to not only maintain the quality of my work but to increase my output and efficiency moving forward.
One of the most valuable lessons I’m learning through this fellowship is the difference between time management as a student and as a professional. Academic life taught me how to prioritize, but this experience is showing me how to lead with adaptability, accountability, and endurance. It’s a humbling and motivating shift—and I’m learning not to let missteps define me, but to use them as a foundation for growth.
In addition, I had the chance to support a colleague who is leading an upcoming initiative for Bigs and mentees. I contributed training resources and helped develop activity modules that center on child safety and effective match relationships. We’re now refining the content to address the complex “grey areas” that often arise in real-world scenarios—an important step in supporting our mission responsibly and sustainably.
This fellowship continues to stretch and inspire me. Every challenge is a lesson, and every task is an opportunity to grow—not just in skill, but in character. I’m reminded that leadership isn’t just about what you produce; it’s about how you respond when expectations rise and comfort zones shrink. Here’s to rising to the occasion, learning with humility, and leading with purpose.
Let’s keep the strive, onward to week five!